COVID-19

Dear Valued Hearing Care Clinic Patients,

We’re taking precautions to help minimize the spread of Coronavirus. You can find more information about what we’re doing by reading the following message.

There is no higher priority for The Hearing Care Clinic than the health and well-being of our patients and employees.  We are closely following guidance on COVID-19 (Coronavirus Disease 2019) from the Centers for Disease Control and Prevention (CDC), as well as the Illinois Department of Public Health at http://www.dph.illinois.gov/topics-services/diseases-and-conditions/diseases-a-z-list/coronavirus to stay on top of all developments.  We fully recognize that many of the population we serve are among the most vulnerable to diseases like COVID-19 and the flu.

In accordance with interim guidance from the CDC, we are also taking the following additional measures to further strengthen our protocols and safeguard our patients’ health:

  • If you are feeling under the weather or are experiencing a fever, cough, or shortness of breath, we would ask that you call and schedule your appointment when you are feeling better so as not to put other patients at risk.  You could also see if a healthy loved one could bring your hearing aids to the office for a cleaning.  We recommend reviewing guidelines from the CDC on preventing illness.
  • Dropping in can create a crowd in our waiting room. We urge you to avoid dropping in and instead call to schedule a time to get your hearing aids cleaned and checked or for any other needs.  We will do our absolute best to get you on the schedule as soon as possible.  You could also see if a healthy loved one could bring your hearing aids to the office for a cleaning if you don’t feel safe going out.
  • If your provider becomes ill, we will ask them to stay home, and we sincerely apologize if this means we need to reschedule your appointment!
  • If you need additional accommodations, please don’t hesitate to call our office to discuss.

We understand the importance of hearing at your best, especially in this time when communication is so critical.  If there are any updates, we will post on our website and social media.

If you are having problems with your hearing aids and feel you cannot come in right away, please call, and we’ll see whether we can help you over the phone.  Please feel free to call with any questions.  We are always happy to hear from our patients.

 

Sincerely,

 

Nancy A. Congdon, AU.D.

Licensed Doctor of Audiology